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(More customer reviews)Got my bass back from Gibson Epiphone service dept. on the Low B issue And WOW!! This Bass is the best Very crisp Highs & Lows with a driving punch! all 5 cylinders working fantastic!! GO BUY THIS BASS NOW!! YOU WILL NOT REGRET IT!! My hats off to The Staff at Gibson Epiphone They Really do Care about this Bass!! & Heres there letter to prove it!
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Epi1 #1 Posted : Monday, August 17, 2009 11:42:19 PM Quote
Rank: AdministrationJoined: 1/30/2008
Posts: 15
Location: Nashville, TN
Dear Epiphone Customer,
We regret to inform you that we have discovered that a SMALL percentage of defective T-PRO(tm) pickups were installed in some of our Epiphone Thunderbird PRO-V basses (5-string ONLY). These pickups were incorrectly made and therefore, cause the low-B string (or 5th string) to have a very low output level (ie: low volume) relative to the other 4 strings. While all PRO-V basses are NOT affected, the extent of the problem dictates that we notify you of this potential defect and take immediate action to correct it.
* If you purchased an Epiphone Thunderbird PRO-V (5-string) bass and the output level of the low-B string is LOW (ie: much quieter than the other 4 strings) please contact our Customer Service department either by email or by phone as follows. Remember - please check your bass first. Not all PRO-V's are affected. PRO-IV's (4-strings) do not have this problem.
In the U.S.A
1-800-4GIBSON (1-800-444-2766)
[...]
In Europe
00+8004GIBSON1 (00+800-444-2766-1)
[...]
In Japan
[...]
In China
800-820-8841
[...]
If determined to be defective, we will arrange to have your bass picked up and returned to Epiphone to have new pickup(s) installed, thoroughly tested and then returned to you promptly. When you contact Customer Service, please make sure you have your serial number available.
* Additionally, we are in the process of testing all Thunderbird PRO-V basses at our authorized Epiphone retailers worldwide to determine if they need pickup replacements. If they do, we will be either repairing them on-site or re-calling them. As a result, future purchasers of Thunderbird PRO-V basses will not experience this problem.
In closing, we sincerely apologize for this problem and the inconvenience. At Epiphone, we pride ourselves on our passionate attention to quality and our historically low return rate of less than 0.5%. In this case however, we failed to meet our own standards not to mention yours. Rest assured that we have taken aggressive and appropriate action to ensure that this will not occur in the future.
Thank you for your understanding and we hope that you will continue to have faith in us. We have stood behind our instruments for over 135 years and we will continue to stand behind our products with an unwavering commitment to quality and customer satisfaction backed by our Epiphone Limited Lifetime Warranty and our world-famous Gibson 24/7/365 Customer Service. If you ever have a question or a concern, we're here for you.
Sincerely,
Epiphone
645 Massman Dr.
Nashville, TN 37210
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